| - Whether you wish to purchase one pillow or buy all new pillows for every bedroom in the house, at Simply Pillows we only charge you one delivery charge regardless of the size of your order - just £5.95 UK Per delivery
- We aim to deliver you order the next day (providing you order before 2pm) via a third party courier service.
- Delivery charges are subject to location of the customer. By placing an order the Buyer is accepting any delivery charges.
- The exact details of the delivery pricing system will be stated on the delivery information page. FGS Furnishings reserves the right to change or increase these charges without notice.
- Any delivery charges advised to the customer are guidelines only. Final delivery charges will be confirmed with the final order confirmation.
- FGS Furnishings reserves the right to alter the delivery charges for orders that have already been confirmed. The Buyer has the right to cancel the order should the delivery charge increase however any deposits shall be non-refundable.
- As a company we aim to deliver all products as quickly and conveniently as possible however any delivery dates given are approximate only. FGS Furnishings will try wherever possible to deliver all goods within 30 days of receiving them from the manufacturer.
- FGS Furnishings will not be liable for any loss or damage caused either directly or indirectly by failure or delayed delivery. This includes cases caused by our negligence.
- Any cases where FGS Furnishings are deemed liable will be limited to replacing the goods within a reasonable time period or offering a credit note.
- Reasons for delayed or cancelled can include but are not limited to:
- Holiday periods such as Christmas or Easter
- The delivery address being in an area of inaccessibility due to restricted roads or other geographical difficulties. It is the responsibility of the customer to highlight any potential problems with FGS Furnishings.
- Unpredictable difficulties including but not limited to: Labour disputes, Riots, malicious damage, natural disasters, vehicle difficulties, government action including both local and national authorities, acts of God, Factory annual holidays or any other cause beyond the control of FGS Furnishings.
- The products being out of stock either temporarily or permanently.
- If we cannot deliver on the arranged day we will inform you as soon as possible. In some circumstances it may not be possible to inform the customer until the delivery time has passed. FGS Furnishings is not liable for any loss suffered in these circumstances.
- All products may be delivered in advance to the delivery date specified providing the customer is notified 24 hours before delivery.
- In the even of delivery being unsuccessful you will be offered an alternative delivery date.
- Neither FGS Furnishings nor the couriers they use will be able to deliver on Sundays or Bank Holidays. Saturday deliveries are not currently available.
- The delivery process involves the final stages of the order process. Therefore the full procedure is as follows.
- Confirmation of Orders. Once we have received your products we will contact you to arrange delivery. The confirmation will include,
- Your Name, Address and Contact Details.
- A delivery address if different will also be included.
- The products will be listed and itemised including any additional or distinguishing features such as size and colour.
- The financial details.
- A Delivery Date
- It is the customer's responsibility to ensure this information is all present and correct. If the delivery day is unsuitable then the customer must notify FGS Furnishings within 24 hours.
- Throughout the whole order and delivery process the Buyer will receive an individual reference number. It is the Buyers responsibility to remember and use this number in all contact with FGS Furnishings. Any failure to use this number may result in unnecessary delays.
- All items regardless of whether delivered by courier or by FGS Furnishings will be delivered to a specified room within a property address. However this service is only offered if all potential problems or difficulties such as high rise flats or basement properties have been highlighted to FGS Furnishings when placing an order.
- Providing that we have delivered the specified goods to the address given on the order confirmation then all products will be deemed to be delivered. FGS Furnishings is not responsible for ensuring that the individual is the Buyer or authorised by the Buyer to accept the goods. In these circumstances FGS Furnishings is not responsible for non-delivery of the Goods.
- Should any products become permanently unavailable or discontinued resulting in failure to deliver then the contract will be cancelled and a refund of any sums paid will be offered.
- The quantity and content of the products recorded by FGS Furnishings upon dispatch of the goods shall be conclusive evidence of the quantity or content received by the customer unless conclusive evidence can be provided to the contrary.
- FGS Furnishings reserves the right to suspend or cancel all future deliveries of products and any contracts without any prior notice. Any rights to possession of the goods shall terminate immediately in the following situations but are not limited to:
- If the Buyer should have a bankruptcy order made against them or composition with their creditors.
- If the Buyer should assemble a meeting of creditors or enter into liquidation either voluntary or compulsory.
- If the Buyer should have proceedings against them in relation to their insolvency either current or potential.
- If the Buyer should suffer any execution to be levied on their property or obtained against them.
- Failure to comply with the obligations of the contract between FGS Furnishings and you, the Buyer.
Failure to Deliver - In the event of FGS Furnishings or any of its suppliers being responsible for failure to deliver then delivery will be rescheduled as soon as conveniently possible.
- In order for rescheduling to occur FGS Furnishings retains the right to offer a matching product of the same description and value. The Buyer is under no obligations to accept this offer however FGS Furnishings are not subsequently responsible for any unreasonable time delays.
- Where the liability for failure to deliver lies with FGS Furnishings no fees will be charged for re-arranging delivery.
- If the failure to deliver is caused by the customer then the customer will be liable for the costs of rearranging delivery as well as any costs occurred whilst attempting the original delivery this will include the costs of the return trip. Reasons for customer liability include but are not limited to:
- Failure to give adequate or correct information
- Failure to pre-warn of any difficulties including road restrictions.
- Failure to provide adequate delivery instructions
- Failure to report any mistakes on the order confirmation or order acknowledgement
- Failure to inform FGS Furnishings within adequate time that the delivery date was inconvenient.
- Should the Buyer fail to take delivery of the product whenever the delivery has been arranged then FGS Furnishings reserve the right to seek transportation costs for the return trip.
- Generally whenever a delivery involves multiple products then FGS Furnishings will attempt to deliver all of the goods at the same time. Should this not be possible due to the Buyer then the Buyer is liable for delivery costs occurred by each separate trip.
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